Enhancing Patient Experience in the NEMT Industry with the Traversa Transport Wheelchair

The quality of the passenger experience is what defines an excellent NEMT service. Quality services acknowledge that the elderly and those with disabilities deserve access to safe, reliable, and friendly transportation. Without non-emergency medical transportation (NEMT) services, these individuals may not have access to essential care from doctor’s offices, dialysis clinics, rehab facilities, and more.

Despite the critical need for NEMT services, there are many challenges to offering a premium patient experience. Long wait times, safety hazards, and discomfort during transit can all contribute to patient dissatisfaction. How can operators reduce these uncomfortable and potentially dangerous events?

The Traversa Transport Wheelchair by Broda (patent pending) offers a dignified and comfortable solution, addressing these issues and setting a new standard for patient care in NEMT services.

A New Standard for an Incredible Patient Experience

The Traversa Transport Wheelchair is designed with patient comfort and dignity in mind. Unlike traditional stretchers, the Traversa allows patients to remain seated, promoting a sense of dignity during transport. Here are some of its key benefits.

Superior Comfort

The Traversa features Broda’s signature Comfort Tension Seating®— an immersive seating system that molds to each patient’s body, providing relief from seating fatigue. This design helps reduce the risk of pressure sores, which are common with less supportive seating options. Even if your patient wishes to use their own wheelchair during transit, keep in mind that their wheelchair may not be suitable for keeping them safe and supported during an NEMT trip. With the Traversa, you can guarantee that your patients will be comfortable with our famous Comfort Tension Seating technology.

Enhanced Dignity

Being seated, rather than lying on a stretcher allows patients to maintain a sense of self-worth and dignity during transport. Riding in a gurney can be just as uncomfortable emotionally as it is physically. Lying immobilized gives the sense of traveling for an emergency and if used for routine trips, a stretcher provides a poor patient experience. The Traversa’s design allows patients to ride in the position of their choosing, making it a preferable option for many individuals.

Improved Safety

Safety is paramount in patient transport. Unfortunately, there are no laws that limit using unsafe wheelchairs during transit. This puts operators and their patients in a vulnerable situation. How can you be sure that your patient’s wheelchair is safe? Can you guarantee that your company’s wheelchairs are durable enough to withstand a crash?

The Traversa removes the guess work when it comes to safety. It is crash-tested and meets the stringent WC19 standards, ensuring that passengers are secure and protected during transit. The Traversa also features a comfortable and secure safety harness, which helps patients with low muscle tone remain upright and comfortable.

Reduced Risk of Pressure Injuries

Foldable, sling-seat wheelchairs are notorious for being uncomfortable and a source of pressure wounds that can affect your patient long after they reach their destination. The innovative design of the Traversa minimizes the risk of pressure injuries, also known as bed sores, due to its comfortable seating and support. This feature is particularly important for patients with fragile skin who are at higher risk of developing these sores.

Addressing NEMT Industry Challenges with the Traversa

The Traversa Transport Wheelchair offers solutions to several key challenges faced by the NEMT industry, particularly concerning patient experience.

Reducing Wait Times

Long wait times for pickups are a significant issue in the NEMT industry, leading to patient dissatisfaction and potential health risks for those needing timely care. The Traversa’s design allows for quicker and more efficient transfers, helping to reduce these delays.

Offering Comfortable and Dignified Transport Options

Many patients face uncomfortable and undignified transport options, especially those with limited mobility. The Traversa offers a significantly more comfortable and dignified alternative, improving overall patient satisfaction.

Enhancing Safety and Reducing Discomfort

Traditional transport wheelchairs often lead to discomfort. Passengers are forced to either endure a firm, hammocked seat surface or spend the duration of the trip lying flat on their back. The Traversa offers a better way to ride. Passengers can choose to sit upright, lean back, lie down, or enjoy some pressure-relieving seat tilt – or a combination of the above! It just takes one ride for a patient to prefer the Traversa. You will be surprised at how many of your patients will begin requesting the Traversa for all of their future medical appointments.

Steps to Integrate the Traversa Transport Wheelchair into Your NEMT Services

1. Evaluate Your Current Operations:

Begin by assessing your current transportation options and identifying areas where patient comfort and safety can be improved.

2. Contact Broda for More Information:

Reach out to Broda to learn more about the Traversa Transport Wheelchair’s features and benefits. You can contact them via email at info@brodaseating.com or by calling 844-552-7632.

3. Explore Financing Options:

Broda offers financing with no payments and 0% interest for 6 months! We also offer a lease-to-own program where you can start using the Traversa for a manageable monthly payment.

4. Place Your Order:

Once you are ready, request a quote directly from Broda. Their team will help guide you through the order process.

5. Implement and Train Your Staff:

Ensure that your staff is trained on how to use the Traversa effectively, focusing on safe transfers and maximizing patient comfort. With a short training session, most drivers are ready to roll!

6. Promote the Enhanced Patient Experience:

Highlight the benefits of the Traversa in your marketing materials and communications with patients. Emphasize the improved comfort, safety, and dignity they can expect.

Conclusion

The Traversa Transport Wheelchair is a game-changer for the NEMT industry, offering a more comfortable, dignified, and safe transport option for patients. By integrating the Traversa into your services, you can significantly enhance patient experience, address industry challenges, and position your organization as a leader in patient care.

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