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Damaged Freight Policy

NOTIFY THE CARRIER OF ANY DAMAGE IMMEDIATELY -Both Visible Damage & Concealed Damage.

It is the responsibility of the person receiving the Broda shipment to examine cartons and contents/goods before accepting receipt by the carrier/driver.

  1. If damage to the cartons and/or goods is visible/observed at delivery, note all damages on the bill of lading before signing any delivery documents & file a claim if necessary.
  2. Notify the carrier of any concealed damage within 48 hours of receipt.
  3. Take thorough photographs of the damage. Pictures are required for all Damaged Freight claims. Please submit all pictures via email to customerservice@brodaseating.com.

Broda insures all products for in transit damage. Failure to notify the carrier of in-transit damage voids both the insurance and the Broda warranty.

For any further questions or if you require assistance regarding our Damaged Freight Policy, please contact Broda Customer Service at 1-844-552-7632 or customerservice@brodaseating.com