NOTIFY THE CARRIER OF ANY DAMAGE IMMEDIATELY -Both Visible Damage & Concealed Damage.
It is the responsibility of the person receiving the Broda shipment to examine cartons and contents/goods before accepting receipt by the carrier/driver.
- If damage to the cartons and/or goods is visible/observed at delivery, note all damages on the bill of lading before signing any delivery documents & file a claim if necessary.
- Notify the carrier of any concealed damage within 48 hours of receipt.
- Take thorough photographs of the damage. Pictures are required for all Damaged Freight claims. Please submit all pictures via email to customerservice@brodaseating.com.
Broda insures all products for in transit damage. Failure to notify the carrier of in-transit damage voids both the insurance and the Broda warranty.
For any further questions or if you require assistance regarding our Damaged Freight Policy, please contact Broda Customer Service at 1-844-552-7632 or customerservice@brodaseating.com